Refund Policy

Last updated:

Version 1.0 · Effective

⚠ No Refunds on Activated Plans
Once a plan is activated after payment verification, the amount is non-refundable. Please test thoroughly using the free 7-day Starter trial before paying.

1. Trial First, Pay Later

Every new account gets a 7-day free Starter trial (no payment details required).
Trial includes: unlimited NSE alerts, Vault, Analytics, CSV import/export.
Use the trial to verify the Service works for your trading style.

2. Payment = Final

Plans are one-time payments (₹99 / ₹149 / ₹299 per month), not subscriptions.
Activation is manual after UPI verification (usually within a few hours).
Once activated, no refunds, no partial refunds, no prorated refunds.

3. Exceptions (Case-by-Case)

We may consider a refund only in these rare cases:

Duplicate charge: You paid twice for the same month due to a system error.
Service never activated: Payment verified but plan not granted within 48 hours (contact support with UTR).
Unauthorized transaction: Fraudulent payment on your account (bank/police report required).

Email support@traco.in with UTR, date, and details. Decision within 5 business days.

4. What Does NOT Qualify

Changed mind / didn't use the Service
Trading losses / alerts didn't perform as expected
Forgot to cancel (no auto-renewal exists)
Technical issues that were resolved / are being fixed
Bank/UPI disputes initiated without contacting us first

5. Coupon Codes

Owner coupon codes grant Pro free. No payment involved → no refund applicable.

6. Downgrades / Upgrades

Upgrade: Pay difference, new tier activates immediately.
Downgrade: Not automatic. Current tier runs until expiry, then renew at lower tier.

7. Chargebacks

Filing a chargeback without contacting us first will result in permanent account termination and blacklisting of your device/phone/IP. Contact us first — we resolve faster than banks.

8. Contact

Refund requests / payment issues: support@traco.in

Include: registered email, UTR, date, amount, requested tier, reason.